# Troubleshooting

### **Not found data while playing RIFT mode.**

![Not found data](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2FkpZldhi7EWWkezrtsnjy%2Fimage_2022-06-26_12-09-07.png?alt=media\&token=1b02b3c1-8098-4e3d-adb3-14d7ce34d0a1)

 \- Change PRC link tx at the setting menu and then try to enter RIFT again.

![Setting menu](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2FeD3A2S29SgkqUZygN17p%2FScreen%20Shot%202565-06-27%20at%2014.24.52%20copy.png?alt=media\&token=85f13390-e35c-4d87-ab1c-a6792981dd05)

### **"YOU LOST" text without** achievement **star**

![YOU LOST without achievement star](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2Fv31jSW4JIDuthb1XDEeK%2Fimage_2022-06-26_12-10-18.png?alt=media\&token=dbc9320e-c300-4827-b11f-71a04a340714)

This means the system can not get the transaction results of the battle. Try to refresh to get a new transaction by clicking at refresh button.

![Refresh button](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2FYFGVIjq1te28CmUZG4eP%2Fimage_2022-06-26_12-10-44.png?alt=media\&token=94d108bf-80b9-44f2-baa8-69a7f9c1af11)

### **I have weapon and armor NFT cards but I can not find them in-game.**

![EMPTY DATA](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2FogcXwAiJmGrqTecXJwFn%2FScreen%20Shot%202565-06-27%20at%2016.02.38.png?alt=media\&token=8f607778-6146-45bb-bff8-94670cacfe8e)

You need to transfer your asset from your wallet to game wallet at Transfer portal menu.

![Enter Transfer portal](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2F2um6aiGzxJ5TFliwr3iZ%2FScreen%20Shot%202565-06-27%20at%2016.03.12.png?alt=media\&token=86862cb5-be7d-4bc2-89eb-3614f834428f)

Select your asset that you want to transfer.

![Transfer asset from player's wallet to in-game wallet.](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2FdNLb79cfv8Z4MhTJZJWd%2FScreen%20Shot%202565-06-27%20at%2016.05.32.png?alt=media\&token=d21e78b6-f44a-491f-a8fa-ca7b48d77c44)

Your asset will be in Inventory menu and ready for access.

![Your waepon will be in Inventory](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2FcOo2Y0uGIV0QxAgCNi4s%2FScreen%20Shot%202565-06-27%20at%2016.06.29.png?alt=media\&token=e9a8f927-27aa-4214-b076-f1737729d763)

### **I purchased a character on Shop but there not appear in the Inventory menu.**

![Character empty](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2FOqO0MvMPGwVLWFCcGItq%2FScreen%20Shot%202565-06-27%20at%2016.23.59.png?alt=media\&token=985de30c-5e1a-4510-b3f9-0278fac916d1)

Once you bought a character at Shop, the character NFT card will be minted to your wallet and need to transfer to game wallet at Transfer portal menu.

![Enter Transfer portal](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2F2um6aiGzxJ5TFliwr3iZ%2FScreen%20Shot%202565-06-27%20at%2016.03.12.png?alt=media\&token=86862cb5-be7d-4bc2-89eb-3614f834428f)

![Transfer character from wallet to in-game wallet](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2FNWtZl3HwiOZR2Gd6FFNT%2FScreen%20Shot%202565-06-27%20at%2016.24.24.png?alt=media\&token=02d3da05-f217-4ac1-b17c-ebe3becc2d63)

### **Why my character is shown with a red sword icon and can not enter the RIFT?**

![a red sword icon](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2Fg3wwtTM9jCiVfrLzn9dV%2FScreen%20Shot%202565-06-27%20at%2016.30.36.png?alt=media\&token=677322c3-c894-4cf1-99d1-4b625dfdbaa2)

![Ready to enter RIFT](https://3037280391-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZemfug6JnXpebxo3b9Fx%2Fuploads%2Foej2WtLuoHA36B6i9Uqr%2FScreen%20Shot%202565-06-27%20at%2016.48.59.png?alt=media\&token=da842a00-1f0a-4df7-9bd0-1a0a033476fa)

To enter the RIFT, a character needs to equip a weapon. Click at a red weapon icon on that character and enter to the character management screen. Equipment a weapon and try to enter RIFT again.